Hotel manager
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The title "hotel manager" or "hotelier" often refers to the hotel's general manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership. The hotel's general manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operations.== Hotel management structure ==
The size and complexity of a hotel management organizational structure varies significantly depending on the size, features, and function of the hotel or resort. A small hotel operation normally may consist of a small core management team consisting of a hotel manager and a few key department supervisors who directly handle day-to-day operations. On the other hand, a large full-service hotel or resort complex often operates more similarly to a large corporation with an executive board headed by the general manager and consisting of key directors serving as heads of individual hotel departments. Each department at the large hotel or resort complex may normally consist of subordinate line-level managers and supervisors who handle day-to-day operations.
=== Example of large/full service hotel or resort complex ===
A typical organizational chart for a large resort hotel operation may often resemble the following:
General manager reports to a regional vice president and/or ownership/investors
General manager or managing director
Assistant general manager or resident manager
Director of operations or rooms division
Director of front office or front office manager
Front desk manager (shift manager)
Bell captain
Chief concierge
Valet captain or parking manager
PBX/communications manager
Overnight manager or head night auditor
Director of housekeeping or executive housekeeper
Assistant director of housekeeping or executive housekeeper
Floor manager (shift manager)
Laundry manager
Director of revenue management or revenue manager
Reservations manager
Director of sales & marketing
Senior sales manager
Leisure sales manager
Business travel sales manager
Social group sales manager
Corporate group sales manager
Marketing manager
Social media manager
Public relations manager
Director of food & beverage
Restaurant manager
Assistant restaurant manager
Executive chef
Room service manager
Butlers manager
Club manager
Bar & lounge manager
Banquets manager
Director of group and events
Assistant director of events
Convention services manager
Event manager
Catering manager
Director of finance
Accounting manager
Payroll manager
Purchasing manager
Director of engineering
Chief engineer
Maintenance manager
Facilities manager
Director of human resources
Human Resources manager
Recruiting manager
Training manager
Labor relations manager (for unionized hotels)
Chief of security
Recreation manager
Information technology manager
Additional management positions may exist for additional facilities such as hotel-owned golf courses, casinos, or spas.
=== Example for small/limited service hotel ===
A typical organizational chart for a small low-rise hotel operation may resemble the following:
Hotel manager reports to regional director and/or ownership/investors
General manager
Guest service manager (front of house)
Housekeeping manager
Chief engineer
Sales & marketing manager
Food & beverage manager
Account manager
Administrative functions for a small-scale hotel such as accounting, payroll, and human resources may normally be handled by a centralized corporate office or solely by the hotel manager.